A. First, ensure that StoreGrid is running. If it is you should see the icon in the system tray with a green 'play' indicator on it, indicating that it is indeed running. If the icon is there, but is stopped (red box), you can start it by right-clicking on the system tray icon and selecting 'Start StoreGrid'. If there is no icon, you can start it by running the StoreGrid application from the Start Menu where you installed it, or starting the StoreGrid service, if you installed it as a service. If StoreGrid is running, and you can't login, wait a minute and try it again- sometimes when it is first installed it has to initialize the system before you can login. If you still can't login, reinstall the application or contact us for more help. |